Here’s a question that someone posted in a group I’m a member of:
I signed a new client, and my contract stipulates that they need to partially pay me upfront before I begin work. Two weeks ago, they requested an invoice, but they haven’t paid it yet.
I nudged them yesterday because payment is due today. No response from the owner or marketing manager.
If I don’t get started soon, I won’t meet our agreed-upon deadlines. Also, I met these folks through another client of mine, so I want to do right by everyone involved.
Here’s my two-part answer:
1️⃣My projects begin with a kick-off call, and I’m clear from the get go that I’ll be in touch to schedule that call as soon as I receive payment. The sooner they pay, the sooner I start.
This approach turns your contact into your ally; she now *wants* to bug the accounting department to get you paid, so the project can proceed.
2️⃣If you need language right now, here’s what I might say:
“As you may remember from our contract, I require payment before beginning. That payment is due today. I’m eager to begin; in fact, I’ve already done a little work. But I can’t continue to do so unless I receive payment soon. Can I impose on you to make sure that happens, so we don’t miss our deadlines? For now, I’m pausing work. Thanks for your help, Susan.”
