I’ve helped roll out leadership transitions for management consultancies, federal agencies, and universities. Here are a few tips:
1. Make sure the new boss makes himself available first to his employees. They shouldn’t read about him in the press; they should hear from him directly.
2. Communication from him should take multiple forms spread out over at least a month: Emails, Q&As (large and small), a taped video.
3. It’s important to humanize leaders: These communications shouldn’t be too formal. Instead, a little levity goes a long way.
